The report explores how social technologies in the enterprise is now evolving into a new "social layer," that allows people to access information from a variety of enterprise applications and colleagues across organizational silos. It discusses how microblogging, wiikis and other social technologies are used by employees to serve customers better and drive new business opportunities.
The report explores how social technologies in the enterprise is now evolving into a new "social layer," that allows people to access information from a variety of enterprise applications and colleagues across organizational silos. It discusses how microblogging, wiikis and other social technologies are used by employees to serve customers better and drive new business opportunities.
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